Terms & Conditions

“Competition” means Cornwall Tourism Awards 2019/20 and the VisitEngland Awards for Excellence.

“Organiser” means Services for Tourism Ltd.

 “Platform” means the online system that the applicant must use to complete their application.

By submitting an application to the Competition, you agree to be bound by the following terms and conditions:

·         Applications for the Competition must be submitted within the time and date ranges specified
          at www.cornwalltourismawards.org.uk

·         Applications must be submitted online by following the link from cornwalltourismawards.org.uk

·         It is free to apply to all of the Competition categories.

·         You must be open for business at some point between 1 March 2019 and 9 Sept 2019, so the judges can
          visit if required. If you are closed for any part of this period, please ensure this is highlighted in the
         ‘closures’ box on your application.

·         Applications may be submitted by any individual representing the business applying and the individual
          who submits the application will also become the contact whom all correspondence from the Organiser
          and VisitEngland concerning the Competition will be addressed to.

·         You or a colleague must inform the Organiser immediately of any changes to the applicant contact
          information during the Competition

·         Employees or representatives/agents of the Organiser and VisitEngland are not eligible to submit an
          application to the Competition except for categories in which third party nominations are publicly invited.

·         You must ensure that your business complies with all current and relevant legal and licensing obligations
          before submitting an application. The judges reserve the right to not consider an application if this is in
          doubt and cannot be confirmed.

·         You can apply for more than one category, except where specified within the eligibility criteria, but
          separate applications must be completed for each.

·         Applications will only be considered if they are deemed to meet the eligibility criteria for the category.

·         Applications will only be considered if they are submitted via the Platform and completed in full and do
          not exceed the maximum word counts.

·         The Organiser reserves the right to move an application into a different category, if deemed more
          appropriate and should this occur the business affected will be informed.

·         You must be willing to reimburse the judge and his/her partner (or family/companions in the case of
          some visitor attractions or experiences) on departure for the cost of the mystery visit/overnight stay, any
          meals taken (alcoholic drinks only for pub, taste and hotel categories), or any admission or ticket cost as
          appropriate to the category.

·         You agree to be part of any publicity undertaken in association with the Competition. If selected as a
          finalist, you accept and agree that the Organiser and VisitEngland may use or publish any photographs,
          comments or evidence submitted at any stage of the Competition in any media, waiving any rights to
          payment or to inspect and approve a finished product.

·         Competition judges may decline to award winners at any level in some or all categories, if in their opinion
          there are insufficient entries of a winning standard.

·         The prize provided by the Organiser for each winner will be a certificate and/ or a trophy. There is no
          cash alternative.

·         Competition winners may publicise their success indefinitely provided the placing and year are specified
          in all publicity and materials.

·         Competition winners may only use the specific logo issued by the Organiser or VisitEngland and not
          modify it in any way, nor use, or adapt for use, any other logo connected with the Organiser or
          VisitEngland.

·         The logo may only be used alongside the location or part of the business that has won an award e.g. a
          self catering provider with multiple properties across different locations must only use the logo alongside
          the winning location.

·         You confirm that you own the copyright to any photographs included with your application and permit the
          Organiser and VisitEngland to use these photographs in PR and awards literature if you are short listed as
          a finalist.

·         The Organiser and VisitEngland will not accept responsibility for applications delayed or lost as a result of
          any network, computer hardware or software failure.

·         In the event of any dispute regarding the Competition eligibility criteria, application forms, judging
          process, choice of finalists/winners or any other matter relating to the Competition, the decisions of the
          Organiser and VisitEngland shall be final and no correspondence or discussion shall be entered into.

National Judging

Should you win an award in your local/regional Competition you may be automatically put forward for national judging by VisitEngland for the VisitEngland Awards for Excellence.

•       You must notify the Organiser in writing at the time of application if you do not wish to be put forward for
         national judging

•       In rare circumstances VisitEngland may deem that an application does not meet the eligibility criteria and
        reserves the right not to consider the application for national judging

•       It is not possible to revisit your application prior to being put forward for national judging

•       VisitEngland reserves the right to move an application into a different category, if deemed more
        appropriate.

•       The prize provided by VisitEngland for each winner will be a certificate and/ or a trophy. There is no cash
        alternative.

•       Any queries in relation to national judging should be directed to VEAwards@visitengland.org

Any data you provide will be handled in accordance with the Organiser’s privacy policy shown at cornwalltourismawards.org.uk, VisitEngland’s privacy policy and OpenWater’s privacy policy (application software provider) available on their websites. The Organiser, VisitEngland and OpenWater reserve the right to amend their privacy policies from time to time, and new versions will be provided on their websites. The most up to date version of any policies hosted on their websites will bind you and them.

Event Terms & Conditions

Terms and conditions for payment of your Event Ticket fee:

By booking you are taken to have accepted all of the terms and conditions set out below in clauses 1 -6 inclusive.

1.0  Booking your place
1.1   You must pay your ticket fee when you make your booking. We shall send you an automatic VAT Invoice and link to online payment if paying by card..

1.2   Services for Tourism Ltd reserves the right to cancel bookings at any stage. 

1.3   Services for Tourism Ltd reserves the right to refuse any booking and to refuse to supply any goods or services to any individual.

1.4   Services for Tourism Ltd cannot confirm your place at the event until payment is received.

1.5   Services for Tourism Ltd may refuse entry to the event for guests who have not made payment in full.

1.6   We do not store credit card details.

2.0  Guest substitutions and cancellations
2.1   Substitutions are acceptable at any time, at no extra charge but must be sent in advance in writing to awards@services4tourism.co.uk

2.2   Notice of cancellation received in writing more than 7 days prior to the event will be issued a refund of their ticket fee minus a £5.00 cancellation charge.

2.3   Cancellations received 7 days or less prior to the event will not receive a refund.

3.0  Programme alterations
3.1   Services for Tourism Ltd reserves the right to alter the content and timing of the event, the identity of the presenters, location and/or the venue.

3.2   Services for Tourism Ltd will not be liable for any costs or losses incurred as a result of alterations to the programme.

4.0  Postponement or Cancellation of event
4.1   Should the event be postponed for any reason you will be entitled to receive a full refund in respect of the ticket fees unless force majeure applies.

4.2   Should the event be cancelled for any reason you will be entitled to receive a full refund in respect of the ticket fees unless force majeure applies.

4.3   Services for Tourism Ltd will not be liable to you for any costs or losses you incur as a result of postponement or cancellation.

5.0  Force Majeure Circumstances
5.1   Should we be unable to perform any obligations under these Terms and Conditions due to causes or circumstances beyond its reasonable control, including but not limited to any Act of God, war or threatened war, terrorism or threatened terrorism, fire, flood, drought, strike, lock out or actions of the venue, we will not be liable to you for any losses or claims arising from this.

5.2   In the event that you are unable to attend the event due to causes or circumstances beyond your reasonable control, but the event remains unaffected, Services for Tourism Ltd will not be liable to you for any costs or losses. These circumstances include but are not limited to any Act of God, war or threatened war, terrorism or threatened terrorism, fire, flood, drought or strike.

6.0  Guest Behaviour
6.1   Behaviour of guests and their visitors should not be excessive or rowdy, and must not cause annoyance, distress or embarrassment to staff or fellow guests. Threatening, offensive or illegal behaviour will not be tolerated.

6.2   Should any actions by a guest be deemed inappropriate by the Event Manager, or if any inappropriate behaviour is brought to the attention of the Event Manager, the organisers reserve the right to ask the guest to leave.