Quality in Tourism

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPAR and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, it is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

South West Water

South West Water is proud to sponsor this year’s Cornwall Tourism Awards.   

In our beautiful region we want to lead the way to a sustainable water future for us all and to ensure that we can keep our rivers and streams flowing and nature thriving in our precious environment. With population growth and climate change there’s less water to go around. We’re doing everything we can to make sure there’s enough water for everyone, and we are pleased to collaborate with Tourism businesses within the South West to promote water efficiency initiatives to reduce water consumption within the tourism sector. 

We would welcome  any bids for funding to deliver water efficiency within the Non-Household (NHH) sector – specifically Tourism, within our region. southwestwater.co.uk/commercial-services/bioresources/water-resources-market-opportunities/

Isles of Scilly Steamship Company

Fly with Isles of Scilly Travel from Exeter, Newquay and Land’s End Airports and enjoy breath-taking aerial views of this beautiful cluster of islands from the comfort of your Skybus plane.

Flights from Land’s End take just 15 minutes or half an hour from Newquay, and operate all year round from Monday to Saturday. There are scheduled flights from Exeter Airport between March and October six days a week which reach Scilly in under an hour. 

Island Helicopters start from May with up to eight flights available from Land’s End Airport to St Mary’s, six days a week.  From spring through to late autumn, the Scillonian lll passenger ferry sails up to seven days a week between Penzance and St. Mary’s.  To book your journey, phone 01736 334220 or visit the website

pkf Francis Clark

PKF Francis Clark is a firm of chartered accountants and business advisers based in the South West. 

We are passionate about the client being central to everything that we do and are constantly trying to exceed their expectations. Our vision is shared ambition – we take time to understand a client’s business and will work with them to achieve their goals, making sure that we provide the right specialist advice for their individual needs.We are renowned for our range of expertise across multiple specialisms and sectors, including the Leisure and Tourism sector. Our clients have one point of contact but enjoy the peace of mind that should they need advice on a specific specialist area, we have the expertise in-house to be able to help quickly and efficiently.

Established in 1919, the firm has grown to 750 staff and 57 partners across eight offices (Bristol, Exeter, Plymouth, Poole, Salisbury, Taunton, Torquay and Truro).We are a member of PKF UKI which is ranked 10th in the Accountancy Age 2019 survey of top accountancy firms. This is an international network covering 150 countries and membership has allowed us to better support our clients both here in the UK and around the world, especially those with international and cross border interests.

Cornwall Association of Tourist Attractions

Days of discovery, years of memories. As a collective of almost 40 top attractions, Cornwall Association of Tourist Attractions has been creating Cornwall’s best visitor experiences since 1974, working together to meet and raise industry standards. We’re passionate about Cornwall, and love inspiring visitors with ideas for new and varied experiences. Our aim is clear: to create quality days out visitors will remember for years to come.

With a membership base including tourism professionals, marketeers and visitor experience experts, CATA has a wealth of knowledge at its fingertips. We represent the best attractions in Cornwall. Through networking events and meetings, we’re able to connect colleagues within visitor attractions and encourage knowledge sharing and industry relationships.

Tevi

Tevi (Cornish for ‘grow’) is a brand new ESIF-funded venture aiming to support economic and environmental growth in Cornwall. We’re the only project of our kind that brings together an economic growth agenda with an environmental one, hand in hand. The initiative, which runs over the next 3 years, provides small and medium-sized enterprises across the county with expert consultation, opportunities for recognition and certification, as well as access to grant funding, in order to help realise Cornwall’s unique strategic commitment to environmental growth. Tevi also supports enterprises to become more efficient with their natural resource use, to minimise their waste and increase recycling initiatives as part of the global transition towards a circular economy. The venture is led by the University of Exeter, and is delivered through a partnership with the Cornwall Wildlife Trust, Cornwall Council and the Cornwall Development Company. To hear more about what Tevi can do for your enterprise, please see www.tevi.co.uk or email info@tevi.co.uk

Cornwall Wildlife Trust

Cornwall Wildlife Trust is the leading local charity working to protect and enhance Cornwall’s wildlife and wild places. We are passionate about all aspects of nature conservation and work only in Cornwall. We want to see Cornwall richer in wildlife, cared for and appreciated by one and all. The Trust is guided by our mission to rebuild biodiversity and engage everyone with the natural environment.

The Samphire Club

A private members club launched in April 2016 to promote effective networking throughout the South West and London.

Made up of invited members and corporate partners from the private sector, The Samphire Club will be small enough to be exclusive but with the connections and know-how to bring the South West and London closer together.

Our members enjoy great company, great times and make valuable business connections while relishing the finest food and drink the South West has to offer.

Member benefits include:

• A club magazine and membership card with privileges
• 4 free events a year
• Business networking events
• The satisfaction of helping us raise funds for our nominated charities and attending the annual charity dinner.

The Samphire Club: good for members, good for business and good for London and the South West.

Visit Cornwall

Cornwall has been consistently voted one of Britain’s top tourist destinations. As the official tourist board, it is Visit Cornwall’s mission to build on this success and seize every opportunity to continue to make Cornwall a quality destination of choice.

Cornwall Airport Newquay

Cornwall Airport Newquay is a key part of the tourism infrastructure for Cornwall, allowing easy access to the County for thousands of tourists with 20 direct destinations during the summer months.

Daily connections to Birmingham, Manchester, Heathrow, Southend and Dublin in peak times ensure the Airport plays a significant role in keeping Cornwall connected to the rest of the UK, allowing great access for British ‘staycations’.

The Airport now also serves several top European destinations including Dusseldorf and Stuttgart, routes that have been extremely popular with German visitors encouraging a huge increase in fly-drive holidays and a massive jump in visitor numbers in this market.

MiHi Digital

MiHi Digital has worked with more than 70 award winning tourism businesses from across the country over the past four years and built a proven track record when it comes to increasing website visitors, conversions and bookings for a wide range of accommodation providers.

They work with all tourism business on website design, search engine optimistation and social media management, as well as offering a wide range of training to business owners.

Anytime Booking

Anytime is an innovative online booking and management software, powering the outdoor holiday market around the clock. We support hundreds of campsites, holiday parks, glamping sites, motorhome hire businesses and holiday let agencies all around the UK. Our multi-accommodation focus is one of our key differentiators in this market, along with our reputation for having the fastest and highest quality support.

Save precious time with automation, live availability and payments, intuitive dashboard and reporting, and integrated guest services. Drive up sales using our carefully selected partnerships with leading distributors like campsites.co.uk, Cool Camping, Pitch Up, TXGB and Rentals United. If you need a new website, create one with our new drag and drop website builder - beautiful results with no need to code! Fully supported from our HQ in Cornwall, our cloud-based platform is mobile-friendly and is racked, stacked and packed with all the tools a busy holiday business needs to stand out and thrive.

Worldpay

As a global leader in payments, Worldpay from FIS offers simple, seamless payment solutions to help businesses drive commerce and deliver better customer experiences. Serving 1M merchant locations globally and processing 75B transactions annually, Worldpay offers business expertise, data-driven insights, and innovative products to help support businesses who are looking to modernize and reach new markets.  

By working with you, for you, and by your side, we aim to help you harness opportunities, address challenges, and meet emerging needs.  With Worldpay from FIS as your partner, you have access to a range of payment technology products and experts to help support you.

·         24/7 UK based support
·         Technical expertise
·         A range of payment products including virtual terminal and payment gateway

We are here to support you through your business journey and to enable you with the right payments solutions for your business and to enhance the experience for your customers.  Whether you are looking to change providers or get more out of your payment technology we are here to help.

Trevethan Distillery

Trevethan distillery was founded in 2015 and initially set out to produce premium quality Cornish craft gin. Each batch is hand distilled at our craft facility in Cornwall.

The small quantities that we produce help to create our unique flavour and give every batch its own signature character. Complex, with subtle hints of citrus and floral notes, our gin is made using botanicals sourced from our very own Cornish hedgerows for a true taste of Cornwall.

Nowadays the distillery not only produces a wide selection of gin but they have diversified into producing other spirits. They have recently launched a Caribbean style rum using the Lost Gardens of Heligan’s Cornish grown pineapples and Cornish black bee honey. They also produce a delicious aperitif called Koneva.

Pear

Pear has existed for a number of years and from our humble beginnings, we slowly became the largest print distribution agency in the UK. We connected 1000’s of brands to new audiences,  help them reach the local market both during and post-covid, and engaged their visitors on multiple levels.

Pear expanded into several partner companies - giving multiple branches for our clients’ marketing needs.
Now, all of the brands you knew and loved are coming under one Pear-tree to make Pear Marketing. A full-service, multi-disciplinary marketing powerhouse that offers a full range of in-house offline and online marketing services.

St Austell Printing Company

St Austell Printing Company are specialists in producing exciting, inspiring, eco-friendly print for many of the UK’s most prestigious retail and hospitality brands. 

We offer a full range of specialist finishing to upgrade your print with in-house foiling, spot UV, embossing or die-cutting. From beautiful, artfully crafted brochures, to quick turnaround menus or a direct mail leaflet campaign, our team can advise you on the most effective, viable and exciting ways to use to print to enhance your brand and stand out from the crowd.

Plus, you’ll be safe in the knowledge that your print is taking place in Cornwall, in our award winning Carbon Balanced print factory. 

Lovetovisit.com

Bringing people closer to experiences

South West Coast Path Association

For almost half a century, the South West Coast Path Association has been helping to protect, care for and champion the South West Coast Path as one of the world’s greatest trails and one of the region’s most important environmental and tourism assets.   The Path now attracts over 9 million visitors a year and brings over £520 million into the local tourism economy.

As a charity, our mission is to help people access, enjoy and share in the amazing health-giving benefits and spectacular wildlife which our 630 mile National Trail offers.  We work with businesses along the Path (Way Makers), volunteers and members to raise funds to improve and care for the Trail – a task which is becoming increasingly important in light of current climate change.

For more information visit southwestcoastpath.org.uk  or email waymaker@southwestcoastpath.org.uk

Touch Stay

Touch Stay makes your guests happier!

Our digital guest books replace and revolutionise the printed guides and leaflets of the past. It’s time to put those wasted years managing Word docs, PDFs, binders, and clunky website templates behind you. Our digital guidebooks enable you to answer all your guests’ questions in a format that’s convenient and easy to use.

It works by storing your content in a single online location. Then we package the content into an easy-to-use format that guests love. It looks beautiful on any device or computer, works offline, and can even be saved to a PDF and printed.

If you’re wondering what the ROI is, it’s simple: better reviews lead to more bookings, and fewer questions mean more time to run your business. It’s a win-win.

Adventures by Bus

Adventures by Bus is the new and exciting brand for sightseeing services in First South West.  It heads and incorporates an exciting ‘family of adventures; Atlantic Coaster, Falmouth Coaster, Land’s End Coaster, Day Tripper, The Lizard, Dartmoor Explorer, Discover Exeter and the Exmoor Coaster.

Each of the individual adventures has their own characteristics which represent the unique nature of the routes – their landscape, geography and the different customers that they attract. Some are open top such as our Land’s End, Atlantic, Falmouth and Exmoor Coaster, to enable adventurers to absorb the stunning scenery. Others are more informative, like our Discover Exeter city tour, complete with audio whilst our Cornwall DayTripper network simply connects a variety of attractions and pretty places across mid-Cornwall, with the Eden Project as its hub.

Tregoad Holiday Park

Tregoad Holiday Park, operated by the family-owned Waterside Holiday Group, provides 5* holidays & luxury holiday home ownership opportunities on the Cornish coast.

The Park’s picturesque location with sea views is just a short distance from Millendreath Beach, Looe Harbour and the enchanting fishing village of Polperro. With beautiful countryside and coastal walks on the doorstop, family friendly onsite facilities and first-class accommodation; Tregoad is the perfect location for a peaceful Cornish getaway.

Westcountry Tea Co.

Westcountry Tea Co. is a family business, blending and packing 100% plastic free award-winning teas in Cornwall.

From classic black and herbal teas to unique blends, our teas are popular world-wide.  We offer a large range of plastic free tea bags and even more loose leaf teas, both in catering packs and in attractive boxes for the retail sector. In June 2021 we have launched a range of Britain’s first 100% plastic free enveloped teas, ideal for the catering & hospitality industry. Both the teabags and envelopes are 100% biodegradable and compostable.

We only supply independent businesses, retail and catering.

Plymouth Business School

Plymouth Business School’s Department of Tourism and Hospitality delivers teaching across a number of programmes, including Tourism Management and Hospitality Management, as well as more specialist courses such as Events Management and Cruise Management.

Staff within the Department also undertake exciting and innovative research covering such subjects as: genocide heritage; tourism and crime prevention; tourism employability; and the development of tourism and heritage related narratives. Plymouth staff have also published articles in top-rated tourism journals such as the Annals of Tourism Research and Tourism Management.

The department has strong links with industry, reflected in part by the Plymouth University Hotel School, and boasts a number of opportunities for students to study a foreign language alongside their degree, thus equipping them for the exciting world of international tourism and hospitality.

NFU Mutual

It’s our mutuality which sets us apart. We’re owned by and run for you, over 900,000 members, and we work hard to protect your interests. From our 300 local agent offices offering personal service to our tailored quotes you can’t get on price comparison sites, your needs are at the heart of everything we do.

Gaining accolades is one way of being recognised for the high standards of customer service and cover which we provide. We take pride in the fact that many of our general insurance products have received recognition from third parties, demonstrating our commitment to providing a comprehensive level of cover.

But we’re not standing still. Supporting our communities is very important to us. We’re committed to helping protect the environment, championing rural communities through events and initiatives, and continuing to offer the best care possible.

Hotel Perfect

At Hotel Perfect we don’t just sell software, we use our collective experience and extensive knowledge of technology to bring you an all-encompassing hospitality package. Our range of products include a Property Management System (PMS), Direct Online Booking Engine, Channel Management, Hospitality EPoS, Dashboard Reporting, Guest Relationship Management; and an array of APPS and additional products and services to help maximise revenue and increase efficiency.

A well-established company based in the South West providing specialist IT solutions to the hospitality industry throughout the UK.

Stephens Scown

Stephens Scown LLP is an award-winning legal firm with offices in Exeter, Truro and St Austell. It has over 290 staff, including more than 50 partners, and is one of the largest law firms in Devon and Cornwall, offering a broad range of expert business and personal legal services, as well as expertise in a number of key market sectors including holiday parks, food and drink, agriculture, renewable energy and mining.

Founded in 1938, Stephens Scown is consistently ranked highly in the UK’s top two independent legal guides, Chambers and Legal 500 and was named one of the Sunday Times 100 Best Medium Sized Companies to Work For 2019, ranked at number 44 – the fifth consecutive year they have made it into the top 100. Clients range from individuals to SMEs, FTSE and international companies.

Vickery Holman

As one of the most established and well respected firms of Surveyors, Vickery Holman deliver property consultancy services across the South West. With offices in Truro, Plymouth, Exeter and Bristol they deliver local expertise within the region to their regional and national clients. Regulated by the Royal Institution of Chartered Surveyors their local experts offer a full range of services and specialise within the leisure industry to provide:-

Commercial sales, acquisitions as well as business rates consultancy for hotels, holiday parks and self-catering complexes;
Service charge administration and management for commercial property and holiday parks;Valuation for secured lending, accounting and tax purposes;
Building surveying services including surveys for purchase, project management and planned maintenance and new developments.