Quality in Tourism

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPAR and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, it is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

South West Water

South West Water is proud to sponsor this year’s Cornwall Tourism Awards.   

In our beautiful region we want to lead the way to a sustainable water future for us all and to ensure that we can keep our rivers and streams flowing and nature thriving in our precious environment. With population growth and climate change there’s less water to go around. We’re doing everything we can to make sure there’s enough water for everyone, and we are pleased to collaborate with Tourism businesses within the South West to promote water efficiency initiatives to reduce water consumption within the tourism sector. 

We would welcome  any bids for funding to deliver water efficiency within the Non-Household (NHH) sector – specifically Tourism, within our region. southwestwater.co.uk/commercial-services/bioresources/water-resources-market-opportunities/

Clockwork Marketing

Clockwork Marketing has spent a quarter of a century fuelling the growth of hospitality businesses, with a focus on independent hotels and holiday parks.  They understand the critical aspects of hospitality marketing, unfamiliar to industry outsiders, such as:

• How customers use hotel websites
• Current hospitality marketing trends
• Room yield and other industry KPIs
• Channel Managers & booking engines
• Google Analytics relating to hotels and holiday parks
• Shoulder months

Clockwork fuses this inside knowledge with ever creative marketing and unique growth strategies. The result? Businesses with strong personalities, clear voices and the right tools to convert interest into direct revenue.

In the digital world, Online Travel Agents are giants. Clockwork helps properties take bookings back and strengthen their independence from the OTAs.

They are the marketing force behind some nationally respected tourism brands, and provide a complete service, including – web design, SEO, digital marketing, direct mail, email marketing, branding, marketing management (inc social media) and copywriting.

Isles of Scilly Steamship Company

Fly with Isles of Scilly Travel from Exeter, Newquay and Land’s End Airports and enjoy breath-taking aerial views of this beautiful cluster of islands from the comfort of your Skybus plane.

Flights from Land’s End take just 15 minutes or half an hour from Newquay, and operate all year round from Monday to Saturday. There are scheduled flights from Exeter Airport between March and October six days a week which reach Scilly in under an hour. 

Island Helicopters start from May with up to eight flights available from Land’s End Airport to St Mary’s, six days a week.  From spring through to late autumn, the Scillonian lll passenger ferry sails up to seven days a week between Penzance and St. Mary’s.  To book your journey, phone 01736 334220 or visit the website

pkf Francis Clark

PKF Francis Clark is a firm of chartered accountants and business advisers based in the South West. 

We are passionate about the client being central to everything that we do and are constantly trying to exceed their expectations. Our vision is shared ambition – we take time to understand a client’s business and will work with them to achieve their goals, making sure that we provide the right specialist advice for their individual needs.We are renowned for our range of expertise across multiple specialisms and sectors, including the Leisure and Tourism sector. Our clients have one point of contact but enjoy the peace of mind that should they need advice on a specific specialist area, we have the expertise in-house to be able to help quickly and efficiently.

Established in 1919, the firm has grown to 750 staff and 57 partners across eight offices (Bristol, Exeter, Plymouth, Poole, Salisbury, Taunton, Torquay and Truro).We are a member of PKF UKI which is ranked 10th in the Accountancy Age 2019 survey of top accountancy firms. This is an international network covering 150 countries and membership has allowed us to better support our clients both here in the UK and around the world, especially those with international and cross border interests.

Cornwall Association of Tourist Attractions

Days of discovery, years of memories. As a collective of almost 40 top attractions, Cornwall Association of Tourist Attractions has been creating Cornwall’s best visitor experiences since 1974, working together to meet and raise industry standards. We’re passionate about Cornwall, and love inspiring visitors with ideas for new and varied experiences. Our aim is clear: to create quality days out visitors will remember for years to come.

With a membership base including tourism professionals, marketeers and visitor experience experts, CATA has a wealth of knowledge at its fingertips. We represent the best attractions in Cornwall. Through networking events and meetings, we’re able to connect colleagues within visitor attractions and encourage knowledge sharing and industry relationships.

Skinner's Brewery

In 1997, armed only with his own surname, a chap called Steve Skinner dreamed of setting up a community brewery in Cornwall. On the banks of the Truro River, he and his family brewed a ground-breaking golden ale and named it after the tin-mining faeries of local myth.

With Cornish Knocker, Steve set out his stall for concocting trailblazing ales, following it with another legendary brew, a brazen Cornish bitter called Betty Stogs, which CAMRA named Britain’s best bitter. Our pale ales Porthleven and Lushingtons are also SIBA South West Award winners for 2016.

Countless barrels and hundreds of awards later, our brewery has grown but remains a family business rooted in the area we live and work, whether that’s in sourcing Cornish-grown barley, doing our bit for our corner of the planet or enjoying a bit of surfing and shanty-singing.

Tevi

Tevi (Cornish for ‘grow’) is a brand new ESIF-funded venture aiming to support economic and environmental growth in Cornwall. We’re the only project of our kind that brings together an economic growth agenda with an environmental one, hand in hand. The initiative, which runs over the next 3 years, provides small and medium-sized enterprises across the county with expert consultation, opportunities for recognition and certification, as well as access to grant funding, in order to help realise Cornwall’s unique strategic commitment to environmental growth. Tevi also supports enterprises to become more efficient with their natural resource use, to minimise their waste and increase recycling initiatives as part of the global transition towards a circular economy. The venture is led by the University of Exeter, and is delivered through a partnership with the Cornwall Wildlife Trust, Cornwall Council and the Cornwall Development Company. To hear more about what Tevi can do for your enterprise, please see www.tevi.co.uk or email info@tevi.co.uk

Cornwall Wildlife Trust

Cornwall Wildlife Trust is the leading local charity working to protect and enhance Cornwall’s wildlife and wild places. We are passionate about all aspects of nature conservation and work only in Cornwall. We want to see Cornwall richer in wildlife, cared for and appreciated by one and all. The Trust is guided by our mission to rebuild biodiversity and engage everyone with the natural environment.

The Samphire Club

A private members club launched in April 2016 to promote effective networking throughout the South West and London.

Made up of invited members and corporate partners from the private sector, The Samphire Club will be small enough to be exclusive but with the connections and know-how to bring the South West and London closer together.

Our members enjoy great company, great times and make valuable business connections while relishing the finest food and drink the South West has to offer.

Member benefits include:

• A club magazine and membership card with privileges
• 4 free events a year
• Business networking events
• The satisfaction of helping us raise funds for our nominated charities and attending the annual charity dinner.

The Samphire Club: good for members, good for business and good for London and the South West.

Visit Cornwall

Cornwall has been consistently voted one of Britain’s top tourist destinations. As the official tourist board, it is Visit Cornwall’s mission to build on this success and seize every opportunity to continue to make Cornwall a quality destination of choice.

Cornwall Airport Newquay

Cornwall Airport Newquay is a key part of the tourism infrastructure for Cornwall, allowing easy access to the County for thousands of tourists with 20 direct destinations during the summer months.

Daily connections to Birmingham, Manchester, Heathrow, Southend and Dublin in peak times ensure the Airport plays a significant role in keeping Cornwall connected to the rest of the UK, allowing great access for British ‘staycations’.

The Airport now also serves several top European destinations including Dusseldorf and Stuttgart, routes that have been extremely popular with German visitors encouraging a huge increase in fly-drive holidays and a massive jump in visitor numbers in this market.

Jo Downs Handmade Glass

Jo Downs is one of the world’s most respected fused glass designers. Working from her Cornwall studio, Jo’s work draws inspiration from the beautiful coastal landscape while her advanced fusion techniques allow for the creation of abstract designs of great individuality and depth.

Along with her popular range of handmade giftware and statement interior pieces such as wall panels and art frames, Jo has developed her studio to undertake large architectural and interior projects. This unique facility and her innovative designs have earned her commissions for cruise liners, churches, hotels and corporate headquarters. She has also enjoyed hundreds of private commissions, producing windows, mirrors, wall panels and other artworks for a variety of homes.

Seymac Distribution

Seymac Distribution was established in 1989 with the sole aim of promoting Tourist Attractions and events in Cornwall. Seymac began in a small bedroom office and has since grown to become a distributor of 18 million leaflets per year for more than 100 top tourist attractions.

Our company is now based in a purpose-built 12,000 square foot warehouse on the Treleigh Industrial Estate, Redruth. It’s from here that our dedicated team sort and distribute promotional material for clients to around 4,000 outlets in Cornwall.

Seymac has a wealth of experience and knowledge of the South West tourism industry and it is with this knowledge that we are able to work for Cornwall’s major tourism attractions.

As well as individual leaflets, Seymac also distribute around 225,000 information packs to Cornwall’s visitors each year.

Working to our client’s specifications we are able to offer an unrivalled service, and we are constantly looking for ways to expand the business in order to fulfil all of our clients’ needs.

MiHi Digital

MiHi Digital has worked with more than 70 award winning tourism businesses from across the country over the past four years and built a proven track record when it comes to increasing website visitors, conversions and bookings for a wide range of accommodation providers.

They work with all tourism business on website design, search engine optimistation and social media management, as well as offering a wide range of training to business owners.

Be The Business

Be the Business is bringing together companies large and small to make the UK a hub for the most ambitious firms in the world.  We’re working with local hospitality business leaders to make Cornwall home to the best hospitality businesses in the country by inspiring you to unleash your full potential. 

Being involved in the Cornwall Hospitality Leader’s Network gives you the opportunity to ask yourself “how good is my business really?”, and with the help of management tools developed specifically for your use and with the support of industry experts, improve your business practices and profitability.  Find out more here.

Cornish Tea & Coffee

Cornish Tea & Coffee new to the scene 7 years ago have grown to be the fastest growing tea & coffee supplier in the UK and now overseas, they roast and blend here in Cornwall (near Looe), a great local family business that are exceptionally proud to be adding to the skills and employment here in the South West.

Development and research is at the forefront of their business, they have developed new systems for recycling the coffee grinds, developed new offerings that have been integral their customers and they are extremely nice too deal with!

Forthglade

Forthglade have made natural dog food in the heart of Devon since 1971, using only the finest ingredients sourced from the UK where ever possible. With both complementary and complete foods, each with exceptionally high meat content, the nourishing recipes are hypo allergenic and free from junk and fillers. Forthglade is proud to make wholesome delicious meals for pets that is tail-waggingly good. For further information visit our website

Clockwork Audio Systems

Based in the South West of England and with over 30 years industry experience, we are able to provide complete production services for any type of event large or small including:

-Awards Ceremonies
-Product Launches
-Conferences

We also offer Commercial installation & sales, a range of Audio and Lighting equipment for sale and hire, Cables, Lamps, Tape, Fog/Haze fluids and Connectors.

Lovegrove Essentials

A unique and flexible skincare brand from natural and organic ingredients that harness the many therapeutic uses of plant essences and essential oils, not just for their topical benefits on the skin, but also for their effect on the mind and the body.  The range is carefully structured so that the adaptogenic properties of the ingredients allow the individual products to be used separately and together, giving different levels of support for a variety of skin types.

Their range of courses for professional therapists aim to provide bespoke training for individuals and teams who wish to adapt their business to benefit from the growing interest in and demand for high quality natural and organic products.

Anytime Booking

Anytime is an innovative online booking and management software, powering the outdoor holiday market around the clock. We support hundreds of campsites, holiday parks, glamping sites, motorhome hire businesses and holiday let agencies all around the UK. Our multi-accommodation focus is one of our key differentiators in this market, along with our reputation for having the fastest and highest quality support.

Save precious time with automation, live availability and payments, intuitive dashboard and reporting, and integrated guest services. Drive up sales using our carefully selected partnerships with leading distributors like campsites.co.uk, Cool Camping, Pitch Up, TXGB and Rentals United. If you need a new website, create one with our new drag and drop website builder - beautiful results with no need to code! Fully supported from our HQ in Cornwall, our cloud-based platform is mobile-friendly and is racked, stacked and packed with all the tools a busy holiday business needs to stand out and thrive.

Worldpay

As a global leader in payments, Worldpay from FIS offers simple, seamless payment solutions to help businesses drive commerce and deliver better customer experiences. Serving 1M merchant locations globally and processing 75B transactions annually, Worldpay offers business expertise, data-driven insights, and innovative products to help support businesses who are looking to modernize and reach new markets.  

By working with you, for you, and by your side, we aim to help you harness opportunities, address challenges, and meet emerging needs.  With Worldpay from FIS as your partner, you have access to a range of payment technology products and experts to help support you.

·         24/7 UK based support
·         Technical expertise
·         A range of payment products including virtual terminal and payment gateway

We are here to support you through your business journey and to enable you with the right payments solutions for your business and to enhance the experience for your customers.  Whether you are looking to change providers or get more out of your payment technology we are here to help.

£1 MONTHLY CARD TERMINAL RENTAL FOR 2021 There’s light at the end of the tunnel, and you’re gearing up to open your doors again. We’re here to help your payments run smoothly when they do – and save you money in the process.

With that in mind, we’re offering you the opportunity to get your card terminals for just £1 initial monthly rental (excl. VAT) per terminal for the rest of the year when you join before 31 May 2021. But remember, the sooner you sign up, the more you stand to save. Eligibility criteria, exclusions, T&Cs and other charges apply.  Call Kev Smith 07880 457 673 or email kevin.smith2@fisglobal.com, T&Cs: https://go.worldpay.com/headline-offer.

Trevethan Distillery

Trevethan distillery was founded in 2015 and initially set out to produce premium quality Cornish craft gin. Each batch is hand distilled at our craft facility in Cornwall.

The small quantities that we produce help to create our unique flavour and give every batch its own signature character. Complex, with subtle hints of citrus and floral notes, our gin is made using botanicals sourced from our very own Cornish hedgerows for a true taste of Cornwall.

Nowadays the distillery not only produces a wide selection of gin but they have diversified into producing other spirits. They have recently launched a Caribbean style rum using the Lost Gardens of Heligan’s Cornish grown pineapples and Cornish black bee honey. They also produce a delicious aperitif called Koneva.

Navas Drinks

We create mixers using a blend of distilled botanicals, natural plant extracts and Cornish Spring Water.

We started Navas to provide a different drink. Mixers focused on balancing ingredients, not overpowering with fad flavours. We also want to match our love of craft drinks with the best modern business practices to be more sustainable, mixing with the best and shouting about the quality of ingredients and drinks found in Cornwall.

Working with distillers, we carefully experiment with our recipes to develop mixers that are as considered as the spirit. Through blending different citrus, herbs, bitters and spices, our drinks enhance the range of botanicals and taste of your spirit and aperitifs.  The objective in creating all our drinks is to develop a clean taste profile, uplifting and crisp, that are enjoyable on their own and bring out the best flavours of a quality spirit.

Pear Communications

Pear is the leading tourism, arts & events print distributor across the South West of England. Years of hard work, dedication and investment have resulted in their unrivalled networks to ensure their clients leaflets, brochures and posters reach their target markets.

As a result of Pear’s dedication, they work in close partnership with Visit Dorset, Visit Bristol, Visit Bath and Visit Somerset among other DMOs in the South West.

Pear are the only distributor with significant coverage in Supermarkets and Motorway Services (both Print and Digital). They are also the only distributor that guarantees 100% coverage of all graded Accommodation Providers and AirBnb style properties through their Covid-safe Visitor Packs.

St Austell Printing Company

St Austell Printing Company are specialists in producing exciting, inspiring, eco-friendly print for many of the UK’s most prestigious retail and hospitality brands. 

We offer a full range of specialist finishing to upgrade your print with in-house foiling, spot UV, embossing or die-cutting. From beautiful, artfully crafted brochures, to quick turnaround menus or a direct mail leaflet campaign, our team can advise you on the most effective, viable and exciting ways to use to print to enhance your brand and stand out from the crowd.

Plus, you’ll be safe in the knowledge that your print is taking place in Cornwall, in our award winning Carbon Balanced print factory. 

Lovetovisit.com

Bringing people closer to experiences

South West Coast Path Association

For almost half a century, the South West Coast Path Association has been helping to protect, care for and champion the South West Coast Path as one of the world’s greatest trails and one of the region’s most important environmental and tourism assets.   The Path now attracts over 9 million visitors a year and brings over £520 million into the local tourism economy.

As a charity, our mission is to help people access, enjoy and share in the amazing health-giving benefits and spectacular wildlife which our 630 mile National Trail offers.  We work with businesses along the Path (Way Makers), volunteers and members to raise funds to improve and care for the Trail – a task which is becoming increasingly important in light of current climate change.

For more information visit southwestcoastpath.org.uk  or email waymaker@southwestcoastpath.org.uk

Touch Stay

Touch Stay makes your guests happier!

Our digital guest books replace and revolutionise the printed guides and leaflets of the past. It’s time to put those wasted years managing Word docs, PDFs, binders, and clunky website templates behind you. Our digital guidebooks enable you to answer all your guests’ questions in a format that’s convenient and easy to use.

It works by storing your content in a single online location. Then we package the content into an easy-to-use format that guests love. It looks beautiful on any device or computer, works offline, and can even be saved to a PDF and printed.

If you’re wondering what the ROI is, it’s simple: better reviews lead to more bookings, and fewer questions mean more time to run your business. It’s a win-win.

Hotel Perfect

At Hotel Perfect we don’t just sell software, we use our collective experience and extensive knowledge of technology to bring you an all-encompassing hospitality package. Our range of products include a Property Management System (PMS), Direct Online Booking Engine, Channel Management, Hospitality EPoS, Dashboard Reporting, Guest Relationship Management; and an array of APPS and additional products and services to help maximise revenue and increase efficiency.

A well-established company based in the South West providing specialist IT solutions to the hospitality industry throughout the UK.

Stephens Scown

Stephens Scown LLP is an award-winning legal firm with offices in Exeter, Truro and St Austell. It has over 290 staff, including more than 50 partners, and is one of the largest law firms in Devon and Cornwall, offering a broad range of expert business and personal legal services, as well as expertise in a number of key market sectors including holiday parks, food and drink, agriculture, renewable energy and mining.

Founded in 1938, Stephens Scown is consistently ranked highly in the UK’s top two independent legal guides, Chambers and Legal 500 and was named one of the Sunday Times 100 Best Medium Sized Companies to Work For 2019, ranked at number 44 – the fifth consecutive year they have made it into the top 100. Clients range from individuals to SMEs, FTSE and international companies.

Vickery Holman

As one of the most established and well respected firms of Surveyors, Vickery Holman deliver property consultancy services across the South West. With offices in Truro, Plymouth, Exeter and Bristol they deliver local expertise within the region to their regional and national clients. Regulated by the Royal Institution of Chartered Surveyors their local experts offer a full range of services and specialise within the leisure industry to provide:-

Commercial sales, acquisitions as well as business rates consultancy for hotels, holiday parks and self-catering complexes;
Service charge administration and management for commercial property and holiday parks;Valuation for secured lending, accounting and tax purposes;
Building surveying services including surveys for purchase, project management and planned maintenance and new developments.